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This IDC study examines the worldwide HR business process outsourcing (BPO) market and competitive landscape. HR business process outsourcing (BPO) remains the faster-growing segment of HR services over discrete process outsourcing; however, the growth rate is down over prior forecasts and the margin of difference is narrowing. IDC forecasts the market to increase at a compound annual growth rate (CAGR) of 9.9% in the United States to reach $18 billion in spending by 2012. The slowing of growth in the market is due in part to the overall market slowdown and in part to the fact that suppliers have been selective in their alignment with potential clients. "The market for HR outsourcing may benefit from a weakened economy as buyers look to lower costs and trim staff," said Lisa Rowan, program director, HR and Talent Management services research. "Suppliers need to prepare, however, for lower price expectations and build out their platforms and services to meet these price pressures." |
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