Worldwide On-Demand CRM Applications 2010–2014 Forecast and 2009 Vendor Shares

December 12, 2010
24 Pages - SKU: IDC6060300
Countries covered: Global

This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship applications (CRM) software market in 2009 and forecast for the 2010-2014 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.

"The 'cloud' and its related applications represent a fundamental shift in IT. On-demand CRM products are a part of this shift but must remain focused on the business problem and processes to remain relevant." — Mary Wardley, research vice president, CRM applications research

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