Worldwide On-Demand CRM Applications 2010-2014 Forecast and 2009 Vendor Shares

Worldwide On-Demand CRM Applications 2010-2014 Forecast and 2009 Vendor Shares


December 12, 2010
24 Pages - SKU: IDC6060300
License type:
Online Download      US $4,500.00
Countries covered: Global

This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship applications (CRM) software market in 2009 and forecast for the 2010-2014 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.

"The 'cloud' and its related applications represent a fundamental shift in IT. On-demand CRM products are a part of this shift but must remain focused on the business problem and processes to remain relevant." — Mary Wardley, research vice president, CRM applications research




More eCRM reports by IDC

Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com by IDC
This IDC Buyer Case Study focuses on Kindred Healthcare's journey and partnership with Appirio and salesforce.com in designing, developing, and implementing a mobile cloud CRM ...
The Future of CRM Design by IDC
This IDC Health Insights Perspective discusses the future evolution of CRM design over the next ...
CommuniTake Private Vendor Watchlist Profile: Offering CRM Through a Remote MDM Platform by IDC
This IDC Vendor Profile analyzes CommuniTake, a company playing in the mobile device management market and CRM add-ons, and reviews key success factors: market potential, ...
Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy by IDC
This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship management (CRM) applications software market in 2007 and ...
See all reports like this >>

More Global eCRM reports

Analysis of the Global Customer Experience Monitoring Market by Frost & Sullivan
The global customer experience (CE) monitoring solutions market offers significant opportunities for vendors as the demand for assessing quality of service from the end-user perception ...
See all reports like this >>