Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience


July 5, 2011
9 Pages - SKU: IDC6460555
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Countries covered: Global

This IDC study examines the customer service applications market for the period from 2008 to 2010. Revenue and market share of the leading vendors are provided for 2010.

"Customer service can play a critical role in supplier differentiation. With new channels of engagement evolving daily, customer service and the applications used to support it will be a prime focus for organizations over the next several years," says Mary Wardley, program VP, CRM Applications and Enterprise Applications.




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