Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High ReturnsIDCJuly 13, 2009 14 Pages - SKU: IDC2393199 |
| Countries covered: Global This IDC study provides market sizing for the customer service applications software market in 2008, revenue shares, the future market outlook, and guidance to CRM software vendors. "Customer service automation will play an important role in the down economy. The lower-cost outreach and ability to maintain customer contact are two key reasons that organizations should focus on refining and investing in their customer service strategy." — Mary Wardley, program vice president, CRM Applications Research |
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