Worldwide and U.S. Customer Care BPO Services 2009-2013 ForecastIDCMarch 27, 2009 28 Pages - SKU: IDC2204442 |
| Countries covered: United States, Global This IDC study is a forecast update that examines the impact of today's economy on the market for outsourced customer care. "Arguably, the unstable business environment IDC spoke of in last year's market forecast and competitive landscape has become even more troubling today. If late 2008 and early 2009 have been the winter of our discontent, what does the future hold for customer care BPO service providers?" - Stephen Loynd, program manager, IDC Contact Center Services program. |
More Global Customer Service Reports
Worldwide and U.S. Outsourced Customer Care Services 2011-2015 Forecast by
IDC
This IDC study provides IDC's forecast for the worldwide outsourced customer care services market for the 2010-2015 period. This study highlights key assumptions and drivers ...
Worldwide and U.S. Outsourced Customer Care Services 2009-2013 Forecast Update: In the Wake of the Great Recession by
IDC
This IDC Forecast Update refreshes Worldwide and U.S. Customer Care BPO Services 2009-2013 Forecast (IDC #217249, March 2009). The unstable business environment IDC spoke of ...
Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns by
IDC
This IDC study provides market sizing for the customer service applications software market in 2008, revenue shares, the future market outlook, and guidance to CRM ...
2008 Worldwide Telemarketing Services Industry Report by
Barnes Reports
The Telemarketing Services Industry report features 2008 current and 2009 forecast estimates on the size of the industry (sales, establishments, employment) for the 47 largest ...
Customer Service Automation: global market forecast model (Interactive Model) by
Datamonitor
Introduction
The Customer Service Automation interactive model offers the most comprehensive and up-to-date database of the software revenue opportunity for enterprise applications vendors. The model ...
See all reports like this >>
