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| Countries covered: Global This IDC Forecast Update presents IDC's latest forecasts for the CRM applications market. In it, we provide overall market size based on revenue for 2006?2011 by region (Americas; Europe, the Middle East, and Africa [EMEA]; and Asia/Pacific) and by functional market (marketing automation, sales automation, customer service, and contact center). Readers of this document, which focuses on the broader CRM applications market, will learn which key trends will influence applications buyers and vendors in the next five years. The forecasts presented here update those found in Worldwide CRM Applications 2007-2011 Forecast: Preliminary Look Shows Strong Performance. |
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