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This short Update presents IDC's West European business process outsourcing (BPO) top 20 revenue ranking tables covering the calendar years 2007 and 2008. These supersede the tables published in the Western European Business Outsourcing Services Competitive Analysis 2008 study (IDC #BP03Q, September 2008). The tables in this report rank vendors by two revenue categories: firstly, key horizontal BPO, and, secondly, a combination of key horizontal BPO, vertical (industry-specific) BPO, and other horizontal BPO. These tables will form the core of the forthcoming Western European BPO Competitive Analysis study, due for publication in August 2009. |
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