Western European BPO Market Estimates 2008 and Forecasts 2009-2013IDCApril 16, 2009 21 Pages - SKU: IDC2273177 |
| Countries covered: Europe This IDC study forecasts market demand in Western Europe for "key horizontal" BPO services (customer care, finance and accounting, human resources procurement BPO) and for the period 2008-2013. This IDC study gives decision makers information on: The size of demand for providing key horizontal BPO services in Western Europe in 2009-2103 IDC's predictions and assumptions concerning the drivers shaping the Western European BPO services market, and what impact they have on demand development Key recommendations for vendors from IDC for maintaining and growing BPO services revenues in the coming yearsOverall, demand in Western Europe for "key horizontal" BPO services continues to grow, albeit at a slightly lowered rate than in our previous forecast published in December 2008. IDC is forecasting a CAGR of 6.9% for the period between 2008 and 2013, including the relatively slow-growing HR processing market. Excluding HR processing services), IDC is forecasting a CAGR of 9.4% during this period. "While economic recession makes many enterprises more interested in adopting BPO, it simultaneously restricts the cash they have for investing in new outsourcing projects and it makes many executives more risk-averse," said Douglas Hayward, research manager at IDC. "The bottom line is that BPO demand remains relatively strong, but economic recession has taken demand growth down by about a percentage point of growth." |
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