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Western Europe CRM Applications 2012–2016 Forecast Update

19 Pages IDC December 18, 2012 SKU: IDC4935302

This IDC Forecast Update presents an updated five-year forecast for the Western European customer relationship management applications market and each of its constituent submarkets: sales, marketing, customer service, and contact center. It updates the previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications Vendor Shares, 2011 (June 2012).

In addition, please note the following:

  • The information contained in this Forecast Update was derived from IDC's Worldwide Software Tracker database as of November 15, 2012.
  • All values are expressed in constant 1H12 million dollars. By using constant currency, we are able to eliminate the exchange rate distortions to historical revenue data.
  • All numbers in this study may not be exact due to rounding.
  • For more information on IDC's software definitions and methodology, see IDC's Software Taxonomy, 2012 (June 2012).

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Western Europe CRM Applications 2012–2016 Forecast Update

December 18, 2012

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