This IDC Forecast Update presents an updated five-year forecast for the Western European customer relationship management applications market and each of its constituent submarkets: sales, marketing, customer service, and contact center. It updates the previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications Vendor Shares, 2011 (June 2012).
In addition, please note the following:
Western Europe CRM Applications 2012–2016 Forecast Update
December 18, 2012
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