Western Europe CRM Applications Competitive Analysis 2007

Table of Contents
IDC Opinion
In This Study
Situation Overview
Top 20 Vendor Performance in 2006 and First Half 2007
Table: Western Europe, CRM Applications License and Maintenance Revenues, Top 20 Vendors, 2005-2006 (-M)
Figure: Western Europe, CRM Applications License and Maintenance Revenues, Top 10 Vendors, 2005-2006 (-M)
Software as a Service Growth Acceleration Continues
Figure: IDC Software as a Service Taxonomy
Software Delivery and Architecture Take on New Shapes
Industry-Specific CRM Reemerges
Best of Breed Marketing Applications Boom
Leading CRM Vendors by Country and Region
Table: Western Europe CRM Applications License and Maintenance Revenues by Country, 2005-2006 (-M)
Figure: Western Europe, CRM Applications by European Countries and Regions, 2006 (%)
Germany
Table: Germany, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (-M)
The United Kingdom
Table: United Kingdom, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (-M)
France
Table: France, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (-M)
Italy
Table: Italy, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (-M)
Spain
Table: Spain, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (-M)
Benelux
Table: Benelux, CRM Applications License and Maintenance Revenue - Top 8 Vendors 2006 (-M)
Nordics
Table: Nordics, CRM Applications License and Maintenance Revenue, Top 8 Vendors, 2005-2006 (-M)
Leading Vendors by CRM Segment
Table: Western Europe, CRM Applications License and Maintenance Revenue by Functional Market, 2005-2006 (-M)
Figure: Western Europe, CRM Applications by Functional Market, 2006 (%)
Sales Applications
Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales Application Segment - Top 8 Vendors 2006 (-M)
Marketing Applications
Table: Western Europe, CRM Applications License and Maintenance Revenue, Marketing Application Segment, 2005-2006 (-M)
Customer Service Applications
Table: Western Europe, CRM Applications License and Maintenance Revenue, Customer Service Application Segment, 2005-2006 (-M)
Contact Center Applications
Table: Western Europe, CRM Applications License and Maintenance Revenue, Contact Center Application Segment, 2005-2006 (-M)
Sales, Marketing, and Customer Service Applications Combined
Table: Western Europe, CRM Applications License and Maintenance Revenue - Sales, Marketing and Customer Service Applications Segment - Top 8 Vendors 2006 (-M)
Figure: Western Europe, CRM Applications, Sales, Marketing, and Customer Service Applications Segment, 2006 (-M)
Company Size Segment
Table: Western Europe, CRM Applications License and Maintenance Revenue by Company Size, 2005-2006 (-M)
Figure: Western Europe, CRM Applications by Company Size Segments, 2006 (%)
Table: Western Europe, CRM Applications License and Maintenance Revenue, 1-99 Employees Segment, 2005-2006 (-M)
Table: Western Europe, CRM Applications License and Maintenance Revenue, 100-499 Employees Segment - Top 5 Vendors, 2006 (-M)
Table: Western Europe, CRM Applications License and Maintenance Revenue, 500-999 Employees Segment - Top 5 Vendors, 2006 (-M)
Table: Western Europe, CRM Applications License and Maintenance Revenue, 1,000 plus employees Segment, 2005-2006 (-M)
On-Demand Segment
Table: Western Europe, CRM Applications License and Maintenance Revenue, On Demand segment, 2005-2006 (-M)
Figure: Western Europe, CRM Applications by Deployment Model, 2006 (%)
Future Outlook
IDC's Leadership Grid
IDC Leadership Grid: Western Europe CRM Applications Market
Figure: IDC Leadership Grid: Western European CRM Applications
Factors Behind the IDC Leadership Grid
X-Axis: Opportunity Alignment
Y-Axis: Ability to Gain Share
Vendor Ratings for the Leadership Grid in CRM
Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Market Opportunity Alignment (X Axis) Attributes
Figure: Leadership Grid of Western European CRM Applications: Vendor Ratings for Company Opportunity to Gain Share (Y Axis) Attributes
Essential Guidance
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Related Research
Synopsis