The Next Wave of Business Collaboration: The Convergence of Social Software and Enterprise Collaboration PlatformsIDCDecember 8, 2009 21 Pages - SKU: IDC2522716 |
This IDC study examines the impact of social software innovation from the consumer Web on the practice of collaboration inside the business and on the technologies of the enterprise collaboration platform. "The convergence of new social software adapted from the consumer Web with mature enterprise collaboration products is redefining the standard configuration of the enterprise collaboration platform. Social software is experiencing a period of increased adoption, and components of this technology are being integrated into traditional enterprise collaboration suites. At the same time, vendors and business users alike are making progress toward more capable and complete execution on the promises of the software to address business requirements for agility, for raising the quality of customer interactions, for more effective internal operations, and for improved innovation processes," stated Hadley Reynolds, director, Search and Digital Marketplace Technologies. |
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