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| Countries covered: Thailand This Financial Insights report is based on interviews with 27 key executives in top banks in Thailand and focuses on the strong growth expected in the country's banking channels. This report also presents the operating cost, transaction cost, and utilization metrics of several banks in the country, which will be useful for banks in their attempt to balance channel growth and effectiveness. "Thai banks are in a race for numbers and size. New players are striving to catch up with the more established players. Meanwhile, the incumbents are feverishly racing to be as big as possible," remarks Michael Araneta, senior research manager for Financial Insights Asia/Pacific IT Benchmarking. "For now, the efficiencies brought by size are not clearly seen in Thailand. The large banks are showing relatively higher operating cost per branch and higher transaction costs at specific channels. The race for numbers should also be a race for effectiveness." |
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