South Africa IT Services Market 2012–2016 Forecast and 2011 Vendor Shares

This IDC study presents the IT services industry in South Africa in 2011 and forecasts expenditures on IT services through 2016. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories.

The study ranks the top IT services providers by their 2011 revenues and includes detailed profiles of IT services portfolios for the top 10, their presence in individual vertical markets, and their largest contracts. The top service providers for each of IDC's foundation market categories are also provided.

The study answers the following questions:

• What are IDC's predictions for spending on IT services? What are the assumptions behind the forecast numbers, and what impact will these have on the market forecasts?
• What are the new trends in IT services delivery, such as outsourcing?
• Who are the market leaders based on service revenue, and what are their strengths, weaknesses, and strategies for the future?

"The IT services market in South Africa grew healthily in 2011, with growth driven by increasing uptake of outsourcing services – specifically, hosting managed services – as organizations became more familiar with outsourcing models. IT service providers are advised to develop strong relationships with their customers and to educate them on how various service delivery models can help leverage their current IT investments to improve business efficiency." – Research Analyst Suzanne Marsay, IDC South Africa