This IDC Insight explores HR executives' views of the role and importance of social technology in HR service delivery and on workforce engagement. IT executives need to take stock of HR's embrace of social technology and ensure that IT becomes a full partner in the inevitable incorporation of these technologies throughout the enterprise.
IDC believes that social technology offers an opportunity for significant collaboration between HR and IT in the introduction of enterprisewide social collaboration. While many HR executives still perceive social as a lower priority, its role in managing and facilitating communication and collaboration makes social technology a natural fit with HR. Concurrently, IT's oversight role with regard to enterprise technology necessitates IT's involvement and collaboration with HR.