IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era
This IDC study describes how the emergence of the IT-as-a-service (ITaaS) datacenter management paradigm represents a fundamentally different approach to the way IT organizations provide enterprise business users access to corporate information, applications, and infrastructure.
"ITaaS focuses on the use of policy-driven self-service activation — enabled by SLAs, analytics, and automation — as the primary end-user point of interaction with IT. Rather than creating a service request or ticket, IT users can simply access a service menu and select from the personalized or role-based list of services available to them. This will speed up end-user provisioning times, standardize configurations, reduce complexity, and create a common user experience for managing all IT resources regardless of where they are sourced. In effect, it extends the cloud 'as a service' enablement model to all aspects of IT operations," explains Mary Johnston Turner, IDC research vice president, Enterprise Systems Management Software.