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Saudi Arabia IT Services Market 2009-2013 Forecast and 2008 Analysis

IDC
October 20, 2009
56 Pages - SKU: IDC2496144

Abstract Table of Contents Search inside this report Related Reports

Countries covered: Saudi Arabia

This IDC study presents the IT services industry in the Kingdom of Saudi Arabia in 2008 and forecasts expenditure on IT services through 2013. The study contains market size data and forecasts for 13 foundation markets and vertical markets.

The study answers the following questions:

What are IDC's forecasts for spending on IT services? What are the assumptions behind the forecast numbers? What impact will these assumptions have on market forecasts?
What do end-users have to say about their concerns and preferences regarding IT services procurement?
What are the latest trends in IT services delivery, such as managed services and outsourcing?
Which vertical markets will be most affected by the current economic crisis, and which will be most resilient and will recover the fastest in the future?

"IT service providers in Saudi Arabia need to invest the time and effort to fully understand the requirements of their customers and are advised to verticalize solutions and service offerings to suit the requirements of their target industries. Sales cycles are likely to become longer, and IT providers are going to need to focus on developing sales strategies and service lines that support the industry requirements of their customers in these challenging economic times." - Research Manager Margaret Adam, IDC Middle East, Africa, and Turkey

Table of Contents
IDC Opinion

In This Study
Methodology
Executive Summary
Detailed Analysis of the IT Services Market
Impact of the Economic Crisis
Vertical Market Perspective
End-Users Concerns
Current Business Concerns
IT-Related Concerns
Trends, Preferences, and Satisfaction in IT Services Procurement
Satisfaction with Operational Management
Acceptance of Outsourcing and Managed Services
Situation Overview
IT Environment
Drivers
Inhibitors
Overview of the IT Services Market by Foundation Market
Support and Training Services Macromarket
Hardware Support and Installation Services
Software Support and Installation Services
IT Training and Education
IDC Analysis of the Support and Training Services Macromarket
Project Services Macromarket
Network Consulting and Integration
Systems Integration
Information System Consulting
Application Consulting and Customization
Custom Application Development
IDC Analysis of the Project Services Macromarket
Outsourcing Services Macromarket
Application Management Outsourcing
Information System Outsourcing
Network and Desktop Outsourcing Services
Hosted Application Management
Hosting Infrastructure Services
IDC Analysis of the Outsourcing Services Macromarket
Overview of IT Services Spending by Vertical Market
Combined Government
Combined Finance
Telecommunications
Agriculture, Construction, and Mining
Oil and Gas
Agriculture
Construction
Education
Future Outlook
Forecast and Assumptions
Forecast by IDC Engagement Type
Hardware Support and Installation Services
Software Support and Installation Services
IT Training and Education
Network Consulting and Integration
Systems Integration
Information System Consulting
Application Consulting and Customization
Custom Application Development
Information Systems Outsourcing
Network and Desktop Outsourcing Services
Application Management
Hosted Application Management
Hosting Infrastructure Service Providers
Forecast by Vertical Market
Combined Government
Combined Finance
Telecommunications
Alternative Scenario
Main Assumptions
Market Context
Essential Guidance
Know Your Clients
Sell Business Benefits, Not Just Technology
Keep Your Clients Informed
Learn More
Related Research
Definitions
Foundation Markets
Hardware Support and Installation
Managed Support Services
Software Support and Installation
IT Education and Training
IT Consulting
Systems Integration
Network Consulting and Integration
Application Consulting and Customization
Custom Application Development
Outsourcing (as an Engagement Type)
IS Outsourcing
Network and Desktop Outsourcing (NDOS)
Application Management
Hosted Application Management
Hosting Infrastructure Services
Methodology
Overview
Research Sources
Revenue Recognition
Notes on Forecasting
Synopsis
Table: Overview of IT Services Spending by IDC Foundation Market in Saudi Arabia, 2008
Table: Overview of IT Services Spending by Vertical Market in Saudi Arabia, 2008
Table: Key Forecast Assumptions for the IT Services Market, in Saudi Arabia, 2009–2013
Table: Forecast and Analysis of IT Services Spending (US$M) by IDC Foundation Market in Saudi Arabia, 2008–2013
Table: Forecast and Analysis of IT Services Spending (US$M) by Vertical Market in Saudi Arabia, 2008–2013
Table: Comparison of Forecast for IT Services Spending (US$M) in Saudi Arabia, 2008–2012 Versus 2009–2013
Table: IDC's IT Services Overview Market Map
Figure: Spending on IT Services by IT Services Engagement Type in Saudi Arabia, 2007 and 2008
Figure: Impact of the Current Economic Crisis in Saudi Arabia on Business Conditions and Environment
Figure: Current Operational Management Practices in Saudi Arabia
Figure: Benefits of Using Internal IT Staff Versus Third-Party Providers
Figure: Rating Current Business Concerns in Saudi Arabia
Figure: Belief that IT Can Help Solve Current Business Concerns
Figure: Intention to Use IT to Solve Current Business Concerns
Figure: Main IT Concerns
Figure: Satisfaction with Operational Management in Saudi Arabia
Figure: Hard to Find IT Professionals in Saudi Arabia
Figure: Hard to Find Technical Skills in Saudi Arabia
Figure: Spending on IT Services by IT Services Engagement Type in Saudi Arabia, 2008
Figure: IT Services Investment Areas in Saudi Arabia in 2008 (Percentage of Respondents who Invested in IT Services)
Figure: Overview of IT Services Spending by Vertical Market in Saudi Arabia, 2008
Figure: Intended IT Services Spending in 2009 – Professional IT Services Providers
Figure: Forecast of IT Services Spending by IDC Engagement Type in Saudi Arabia, 2008–2013
Figure: Forecast of Relative Shares by IDC Engagement Type in Saudi Arabia, 2008–2013
Figure: Forecast of Relative Shares by IDC Engagement Type in Saudi Arabia, 2008–2013
Figure: Forecast of Relative Shares by IDC Engagement Type in Saudi Arabia, 2008–2013
Figure: Spending (US$M) on IT Services by Vertical Market in Saudi Arabia, 2008
Figure: Forecast of IT Services Spending by IDC Engagement Type in Saudi Arabia, 2008–2013 – Alternative Scenario
Figure: Comparison of Forecasts for IT Services Spending in Saudi Arabia, 2008–2012 vs. 2009–2013
Figure: Most Common Grievances with Third-Party IT Services Providers

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