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U.S. SMB Vertical Market Profile, 2009: Looking at Technology Use and Purchase Plans by Industry

IDC
July 27, 2009
51 Pages - SKU: IDC2402662

Abstract Table of Contents Search inside this report Related Reports

Countries covered: United States

This IDC study examines small and medium-sized business (SMB) technology use and demographic characteristics across key industry segments, where small businesses are defined as having fewer than 100 employees and medium-sized firms as having 100-999 employees. Vertical markets differ greatly in the extent to which advanced technology is at the core of company operations. This study identifies those differences, as well as future preferences for various products and services. It examines a wide range of technologies used by SMBs, including telecommunications equipment, mobile phones, and smartphones; desktop PCs, notebooks, and workstations; printers, MFPs, and other peripherals; local area networks, servers, and wireless access points; and backup software and software as a service. Specific vertical markets examined include agriculture/mining; architecture/engineering; manufacturing; transportation/warehousing/utilities; communications; wholesale; retail; banking/finance; insurance; real estate; education; legal services; healthcare services; other professional, technical, and scientific services; other business services; and other consumer services.

"The nearly 8 million small and medium-sized businesses in the United States continue to represent a major opportunity for technology providers of products and services," says Justin Jaffe, senior research analyst in the SMB program at IDC. "SMBs have always been a diverse group, and today's challenging market conditions are, in some cases, accentuating this — impacting certain industries more than others, and accelerating the adoption of some technologies while others stall. An industry-specific perspective can help vendors home in on market segments that have already proven receptive to their technology or target slow movers, which can represent a greenfield opportunity."

Table of Contents
IDC Opinion

In This Study
Methodology
Situation Overview
Vertical Market Overview
Number of SMBs and Employees by Industry
Annual Revenue by Industry
Revenue Growth Rates
Telecommuters
Communications Technology
Telephone Line Use
Telephone Equipment Ownership
Mobile Phone with Wireless Data Capabilities and Smartphone Ownership and Purchase Plans
Personal Computing
Desktop PC, Notebook, and Workstation Ownership and Purchase Plans
Printers and Peripherals
Printer Ownership and Purchase Plans
MFP Ownership and Purchase Plans
Ownership and Purchase Plans for Other Computer Peripherals
Local Area Networking
LAN Use and Acquisition Plans
LAN Server Types
Wireless Access Point Use and Acquisition Plans
Backup Policies
Small Business Software Applications
Desktop Operating System Use and Purchase Plans
PC Software Applications and Purchase Plans
Company Attitudes Toward Software as a Service
Future Outlook
Essential Guidance
Learn More
Related Research
Methodology
Synopsis
Table: U.S. SMB Revenue, Number of Employees, and Revenue per Full-Time Employee by Vertical Industry, 2008
Table: U.S. SMB Change in Annual Revenue Growth in the Past 12 Months by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMBs with Telecommuters by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Mean Number of Telephone Lines by Vertical Industry, 2008
Table: U.S. SMB Telephone Systems by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Data-Enabled Mobile Phone and Smartphone Ownership by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Planned Data-Enabled Mobile Phone and Smartphone Purchases in the Next 12 Months by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Desktop PC Ownership by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Notebook PC Ownership by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB PC Workstation Ownership by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Printer Ownership by Technology and Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Planned Printer Purchases in the Next 12 Months by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB MFP Ownership by Technology and Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Planned MFP Purchases in the Next 12 Months by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB PC Peripheral Ownership by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Planned PC Peripheral Purchases in the Next 12 Months by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB LAN Use by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Server Types by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Backup Policies by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Desktop PC Operating Systems/Environments by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Planned Desktop PC Operating Systems/Environments Purchases by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Software Applications in Use by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Planned Software Applications Purchases in the Next 12 Months by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Attitude Toward Software as a Service by Vertical Industry, 2008 (% of Respondents)
Table: U.S. SMB Characteristics by Vertical Industry, 2008
Figure: U.S. SMBs by Vertical Industry, 2008
Figure: U.S. SMB Number of Employees per Firm by Vertical Industry, 2008
Figure: U.S. SMB Planned PC Purchases (Desktops, Notebooks, or Workstations) in the Next 12 Months by Vertical Industry, 2008
Figure: U.S. SMBs with Wireless Access Points by Vertical Industry, 2008

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U.S. SMB Vertical Market Profile, 2009: Looking at Technology Use and Purchase Plans by Industry

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