SAP — Using Mobility, Cloud, Analytics, and Business Process Applications to Help Partners Transform Business Process Outsourcing Services to New Capabilities


May 9, 2012
13 Pages - SKU: IDC3889784
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Table of Contents Search inside this report Related Reports
Table of Contents
IDC Opinion
In This Vendor Profile
SITUATION OVERVIEW
Key Market Trends
Emergence of BPaaS — The Challenge
Company Overview
SAP BPO Solutions/Services Overview
Company Strategy
SAP's Outsourcing and Cloud Services Business Unit — How Are Solutions Being Developed and Positioned to Meet the Needs of BPO Service Providers?
The Solution and Benefit to BPO Providers and Customers — Solving the Capex Dilemma
SAP's Partner Ecosystem — Over 35 Providers Working with More Than 700 Customers
How Does SAP Support These BPO Service Providers?
Criteria for Partner Selection
Current Status
SAP's Go-to-Market Strategy
What's in It for Everybody?
Future Outlook
Essential Guidance
Advice for BPO Vendors
Learn More
Related Research
Table: SAP's Outsourcing and Cloud Services Partner Ecosystem
Figure: Business Process Outsourcing Value Proposition
Figure: SAP's BPO/BPaaS Approach
 
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