Ricoh Helps Mohawk Industries Tame the Paperwork Mountain
This IDC Buyer Case Study looks at how Mohawk Industries, a carpet and flooring manufacturer and wholesaler, partnered with Ricoh to automate and optimize its document-intensive workflows. Organizations that are currently engaged in or are evaluating managed print and document services (MPDS) programs, or which are seeking business value by reengineering workflow, can gain valuable insight from Mohawk Industries' experiences. The case study examines why Mohawk Industries needed a new workflow solution, the company's main requirements, the vendor evaluation process, results, and lessons learned. The case study can help organizations more effectively evaluate partners and will aid in optimizing MPDS and workflow automation contracts and relationships.
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