Table of Contents
Financial Insights Opinion
In This Report
Situation Overview
Figure: Selected Insurance Company Business Functions Including The Four Key Cross-Industry Functions (In Bold)
Fighting Themselves?
The hurdles include:
The drivers include:
Use of BPO for Cross-Industry Functions
Table: Brief Definitions of Four Key BPO Functions
Insurers Are Not Biting
Table: U.S. Insurance Industry BPO Spending Share, 2005-2010: Comparison with Other Financial Services Industries and with Industries Having the Highest and Lowest BPO Spending Share (%)
Table: U.S. Insurance Industry BPO Spending, 2005-2010: Comparison with Other Financial Services Industries and with Industries Having the Highest and Lowest BPO Spend ($M)
Or Are They?
In The Mix
Figure: U.S. Internal and External BPO Provider Share for Human Resources, 2006
Figure: U.S. Internal and External BPO Provider Share for Procurement, 2006
Figure: U.S. Internal and External BPO Provider Share for Finance and Accounting, 2006
Figure: U.S. Internal and External BPO Provider Share for Customer Care, 2006
Domestic Vintage Preferred
Figure: U.S. Insurance Industry Use of BPO Providers for Human Resources by Select Insurer Employee Size, 2006
Figure: U.S. Insurance Industry Use of BPO Providers for Procurement by Select Insurer Employee Size, 2006
Figure: U.S. Insurance Industry Use of BPO Providers for Finance and Accounting by Select Insurer Employee Size, 2006
Figure: U.S. Insurance Industry Use of BPO Providers for Customer Care by Select Insurer Employee Size, 2006
Future Outlook
On The Drawing Board
Figure: Insurance Industry BPO Investment Planning Horizon For the Four Key Cross-Industry Functions Over the Next Three Years
Delving Deeper
Figure: U.S. Insurance Industry Plans for Investment in Human Resources BPO by Time Period
Figure: U.S. Insurance Industry Plans for Investment in Procurement BPO by Time Period
Figure: U.S. Insurance Industry Plans for Investment in Finance and Accounting BPO by Time Period
Figure: U.S. Insurance Industry Plans for Investment in Customer Care BPO by Time Period
Essential Guidance
Actions for Insurance Companies
Suggested Options
Actions for Vendors
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Related Research
Synopsis
