Profile of the Typical Support Services Consumer

Table of Contents
IDC Opinion
In This Insight
Situation Overview
Demographics of the Consumer
Contacting Support
Time Spent
Device Information
Future Outlook
Learn More
Survey Demographics
Figure: Who Customers Contact for Support
Figure: Number of Contacts Before Customer's Problem Is Resolved
Figure: Operating Systems on Support Services Customers' PCs
Figure: Customer PCs Form Factor
Figure: Connection Between Age of Device and Support Services
Figure: Connection Between Number of Devices and Support Services
Figure: Respondents by Age Group
Figure: Respondents by Education Level
Figure: Respondents by Income Level
Figure: Respondents by Region