Offshore-Based BPO Case Study: A Major European Logistics CompanyIDCSeptember 26, 2008 8 Pages - SKU: IDC1913460 |
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This case study examines the experience of a major mail and freight-forwarding player in pioneering back-office offshore BPO in one of its European subsidiaries. It examines the criteria used to select the vendor (TCS), looks at the progress of the project to date, and makes recommendations for enterprises and vendors embarking on similar projects. |
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- Business Services & Administration
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- Logistics & Shipping
- Technology
- Transportation & Shipping
- Logistics & Shipping
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