Mobile Service Management: Monitoring and Managing Mobile Infrastructure for Converged Mobile Devices

This IDC study provides an overview and technology assessment of the area of mobile service management (MSM) — a burgeoning category consisting of a select group of specialist vendors and some larger systems management vendors with solutions designed to monitor the performance of enterprise systems connected to converged mobile devices (CMDs). In addition, these solutions may provide troubleshooting and remediation capabilities for IT administrators.

"The emerging mobile service management category validates the criticality of ensuring uptime and peak performance for mobile workers using BlackBerrys and other CMDs." — Sean Ryan, research analyst, IDC's Mobile Enterprise Software