Methods and Practices: The Impact of Vehicle Electrification on Service Technician Safety

This IDC Manufacturing Insights report discusses the findings from a worldwide assessment of the current situation and potential challenges associated with the impact of electric vehicle technologies and charging systems on service technician safety. Vehicle systems have become progressively complex because of the increased number of electronic control units, electronic sensors and actuators, and high-voltage electric and hybrid powertrain technologies.

"As the number of hybrid electric and pure electric vehicles continues to grow, so do the challenges of servicing and repairing them effectively and safely. These cars employ high-voltage drivetrain, batteries, and the required charging systems that will potentially have a profound impact on the safety of service technicians in the field," says Sheila Brennan, program manager at IDC Manufacturing Insights. "Our study found that the service information provided by OEMs does not optimally meet the needs of service technicians. And while many OEMs are working to improve service and safety information, some of these initiatives are misaligned with how the technicians themselves perceive their needs."