Malaysia Business Process Outsourcing Survey

IDC
September 29, 2011
31 Pages - SKU: IDC6653044
License type:
Countries covered: Malaysia

This IDC study looks into Malaysia's business process outsourcing (BPO) adoption, with particular focus on BPO drivers, benefits and challenges, evaluation criteria, as well as future adoption trends, based on IDC's BPO Survey, 2010.

Jubert Daniel Alberto, research manager, IDC Philippines, says, "Cost reduction and the prospect of allowing your organization to focus on core competencies provide overriding factors for organizations in Malaysia to put outsourcing at the forefront of IT blueprints. With increasing complexities and demand for higher value-add, but still at competitive cost, outsourcing service providers (SPs) would need to look beyond cost pressures and concentrate on juxtaposed business value with business outcome-based service-level agreements (SLAs) or commitments, while also imploring end-to-end services and relooking at onshore capabilities."



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