The MNO Playbook for Network Life-Cycle Management
This IDC Insight seeks to address how mobile network operators (MNOs) can optimize capex and opex while maintaining cost-effective mobile coverage and customer service delivery in the face of rapid changes in technology and increasing demand for data-centric applications. As MNOs continue to try and reduce customer churn, increase average revenue per user (ARPU), and advance their Net Promoter Score (NPS) and user experience, this challenge will have a significant impact on the company's bottom line profitability as it seeks to create value for investors and shareholders.
As traditional sources of revenue continue their downward trend, it is critical for mobile carriers to identify creative and sustainable ways to manage their capital expenditures while providing their customers with next generation services. There are a limited set of options on the table balanced with a heavy set of opportunity, constraint, risk, and reward.