Learnings from Transformational Deals in Offshore BPO

This IDC Buyer Case study presents an analysis of the evaluation, design, architecture, and implementation of an offshore outsourced model at a leading global superannuation administrator.

This case study highlights the valuable lessons learned by the superannuation administrator. These insights will provide potential buyers of business process outsourcing (BPO) services an understanding of how cost and process efficiencies can help deliver tangible business benefits and impact an organisation's ability to compete effectively in a marketplace. Patni has successfully helped the organisation in question to optimise process performance and reduce inefficiencies using an offshore delivery model. Consequently, the administrator has significantly turned the business around within the last two years, focusing on winning new and profitable customers in Australia.

The case study also provides some key essential takeaways on issues such as achieving company buy-in, driving business justification, evaluating vendors, and maintaining control through a robust governance mechanism.