Japan IT Solutions User Perceptions and Needs 2007

Table of Contents
IDC Opinion
In This Study
Methodology
Table: Preliminary Survey Respondent Profile by Industry
Figure: Preliminary Survey Respondent Profile by Industry
Table: Preliminary Survey Respondent Profile by Company Size (Number of Employees)
Figure: Preliminary Survey Respondent Profile by Company Size (Number of Employees)
Table: Preliminary Survey Respondent Profile by Company Turnover
Figure: Preliminary Survey Respondent Profile by Company Turnover
Table: Main Survey Respondent Profile by Industry
Figure: Main Survey Respondent Profile by Industry
Table: Main Survey Respondent Profile by Company Size (Number of Employees)
Figure: Main Survey Respondent Profile by Company Size (Number of Employees)
Table: Main Survey Respondent Profile by Company Turnover
Figure: Main Survey Respondent Profile by Company Turnover
Executive Summary
Situation Overview
CRM Solutions User Survey Results
CRM Deployment Landscape
Table: CRM Deployment Landscape by Industry
Figure: CRM Deployment Landscape by Industry
Table: CRM Deployment Landscape by Company Size (Number of Employees)
Figure: CRM Deployment Landscape by Company Size (Number of Employees)
Table: CRM Deployment Landscape by Company Turnover
Figure: CRM Deployment Landscape by Company Turnover
CRM Cost
Table: CRM Solutions Packaged Software Costs - SFA
Figure: CRM Solutions Packaged Software Costs ? SFA
Table: CRM Solutions Packaged Software Costs - Marketing
Figure: CRM Solutions Packaged Software Costs ? Marketing
Table: CRM Solutions Packaged Software Costs - Customer Service
Figure: CRM Solutions Packaged Software Costs ? Customer Service
Table: CRM Solutions Packaged Software Costs - Contact Center
Figure: CRM Solutions Packaged Software Costs ? Contact Center
Table: CRM Solutions Hardware Costs - SFA
Figure: CRM Solutions Hardware Costs ? SFA
Table: CRM Solutions Hardware Costs - Marketing
Figure: CRM Solutions Hardware Costs ? Marketing
Table: CRM Solutions Hardware Costs - Customer Service
Figure: CRM Solutions Hardware Costs ? Customer Service
Table: CRM Solutions Hardware Costs - Contact Center
Figure: CRM Solutions Hardware Costs ? Contact Center
Table: CRM Solutions Implementation Service Costs - SFA
Figure: CRM Solutions Implementation Service Costs ? SFA
Table: CRM Solutions Implementation Service Costs - Marketing
Figure: CRM Solutions Implementation Service Costs ? Marketing
Table: CRM Solutions Implementation Service Costs - Customer Service
Figure: CRM Solutions Implementation Service Costs ? Customer Service
Table: CRM Solutions Implementation Service Costs - Contact Center
Figure: CRM Solutions Implementation Service Costs ? Contact Center
Table: CRM Solutions Annual Operation Service Costs - SFA
Figure: CRM Solutions Annual Operation Service Costs ? SFA
Table: CRM Solutions Annual Operation Service Costs - Marketing
Figure: CRM Solutions Annual Operation Service Costs ? Marketing
Table: CRM Solutions Annual Operation Service Costs - Customer Service
Figure: CRM Solutions Annual Operation Service Costs ? Customer Service
Table: CRM Solutions Annual Operation Service Costs - Contact Center
Figure: CRM Solutions Annual Operation Service Costs ? Contact Center
CRM Usage History
Table: CRM Usage History
Figure: CRM Usage History
CRM Implementation Time
Table: CRM Implementation Time
Figure: CRM Implementation Time
CRM Implementation Method
Table: CRM Implementation Method - SFA
Figure: CRM Implementation Method ? SFA
Table: CRM Implementation Method - Marketing
Figure: CRM Implementation Method ? Marketing
Table: CRM Implementation Method - Customer Service
Figure: CRM Implementation Method ? Customer Service
Table: CRM Implementation Method - Contact Center
Figure: CRM Implementation Method ? Contact Center
CRM Customization Methods
Table: CRM Customization Method - SFA
Figure: CRM Customization Method ? SFA
Table: CRM Customization Method - Marketing
Figure: CRM Customization Method ? Marketing
Table: CRM Customization Method - Customer Services
Figure: CRM Customization Method ? Customer Services
Table: CRM Customization Method - Contact Center
Figure: CRM Customization Method ? Contact Center
Changes in CRM Investment Value
Table: CRM Investment Value Changes - SFA
Figure: CRM Investment Value Changes ? SFA
Table: CRM Investment Value Changes - Marketing
Figure: CRM Investment Value Changes ? Marketing
Table: CRM Investment Value Changes - Customer Service
Figure: CRM Investment Value Changes ? Customer Service
Table: CRM Investment Value Changes - Contact Center
Figure: CRM Investment Value Changes ? Contact Center
Measuring the Effectiveness of CRM Implementation
Table: CRM Effectiveness Measurement
Figure: CRM Effectiveness Measurement
CRM Service Vendor Selection Criteria
Table: CRM Software Selection Criteria - SFA
Figure: CRM Software Selection Criteria ? SFA
Table: CRM Software Selection Criteria - Marketing
Figure: CRM Software Selection Criteria ? Marketing
Table: CRM Software Selection Criteria - Customer Services
Figure: CRM Software Selection Criteria ? Customer Services
Table: CRM Software Selection Criteria - Contact Center
Figure: CRM Software Selection Criteria ? Contact Center
Objectives of Implementing CRM Solutions
Table: CRM Solutions Implementation Objectives - SFA
Figure: CRM Solutions Implementation Objectives ? SFA
Table: CRM Solutions Implementation Objectives - Marketing
Figure: CRM Solutions Implementation Objectives ? Marketing
Table: CRM Solutions Implementation Objectives - Customer Service
Figure: CRM Solutions Implementation Objectives ? Customer Service
Table: CRM Solutions Implementation Objectives - Contact Center
Figure: CRM Solutions Implementation Objectives ? Contact Center
Effectiveness of Implementing CRM Solutions
Table: CRM Solutions Implementation Effectiveness - SFA
Figure: CRM Solutions Implementation Effectiveness ? SFA
Table: CRM Solutions Implementation Effectiveness - Marketing
Figure: CRM Solutions Implementation Effectiveness ? Marketing
Table: CRM Solutions Implementation Effectiveness - Customer Service
Figure: CRM Solutions Implementation Effectiveness ? Customer Service
Table: CRM Solutions Implementation Effectiveness - Contact Center
Figure: CRM Solutions Implementation Effectiveness ? Contact Center
Issues Faced During CRM Solutions Implementation
Table: Issues Faced During CRM Solutions Implementation
Figure: Issues Faced During CRM Solutions Implementation
Issues Faced After CRM Solutions Implementation
Table: Issues Faced After CRM Solutions Implementation
Figure: Issues Faced After CRM Solutions Implementation
On-Demand CRM Deployment Landscape
Table: CRM On-Demand Deployment Landscape - SFA
Figure: CRM On-Demand Deployment Landscape ? SFA
Table: CRM On-Demand Deployment Landscape - Marketing
Figure: CRM On-Demand Deployment Landscape ? Marketing
Table: CRM On-Demand Deployment Landscape - Customer Service
Figure: CRM On-Demand Deployment Landscape ? Customer Services
Table: CRM On-Demand Deployment Landscape - Contact Center
Figure: CRM On-Demand Deployment Landscape ? Contact Center
ERM Solutions User Survey Results
ERM Deployment Landscape
Table: ERM Deployment Landscape by Industry
Figure: ERM Deployment Landscape by Industry
Table: ERM Deployment Landscape by Company Size (Number of Employees)
Figure: ERM Deployment Landscape by Company Size (Number of Employees)
Table: ERM Deployment Landscape by Company Turnover
Figure: ERM Deployment Landscape by Company Turnover
ERM Cost
Table: ERM Solutions Packaged Software Costs - Finance and Accounting
Figure: ERM Solutions Packaged Software Costs ? Finance and Accounting
Table: ERM Solutions Packaged Software Costs - HR and Payroll
Figure: ERM Solutions Packaged Software Costs ? HR and Payroll
Table: ERM Solutions Packaged Software Costs - Sales Management
Figure: ERM Solutions Packaged Software Costs ? Sales Management
Table: ERM Solutions Packaged Software Costs - Production Management
Figure: ERM Solutions Packaged Software Costs ? Production Management
Table: ERM Solutions Packaged Software Costs - Purchasing Management
Figure: ERM Solutions Packaged Software Costs ? Purchasing Management
Table: ERM Solutions Hardware Costs - Finance and Accounting
Figure: ERM Solutions Hardware Costs ? Finance and Accounting
Table: ERM Solutions Hardware Costs - HR and Payroll
Figure: ERM Solutions Hardware Costs ? HR and Payroll
Table: ERM Solutions Hardware Costs - Sales Management
Figure: ERM Solutions Hardware Costs ? Sales Management
Table: ERM Solutions Hardware Costs - Production Management
Figure: ERM Solutions Hardware Costs ? Production Management
Table: ERM Solutions Hardware Costs - Purchasing Management
Figure: ERM Solutions Hardware Costs ? Purchasing Management
Table: ERM Solutions Implementation Service Costs - Finance and Accounting
Figure: ERM Solutions Implementation Service Costs ? Finance and Accounting
Table: ERM Solutions Implementation Service Costs - HR and Payroll
Figure: ERM Solutions Implementation Service Costs ? HR and Payroll
Table: ERM Solutions Implementation Service Costs - Sales Management
Figure: ERM Solutions Implementation Service Costs ? Sales Management
Table: ERM Solutions Implementation Service Costs - Production Management
Figure: ERM Solutions Implementation Service Costs ? Production Management
Table: ERM Solutions Implementation Service Costs - Purchasing Management
Figure: ERM Solutions Implementation Service Costs ? Purchasing Management
Table: ERM Solutions Annual Operation Service Costs - Finance and Accounting
Figure: ERM Solutions Annual Operation Service Cost ? Finance and Accounting
Table: ERM Solutions Annual Operation Service Costs - HR and Payroll
Figure: ERM Solutions Annual Operation Service Cost ? HR and Payroll
Table: ERM Solutions Annual Operation Service Costs - Sales Management
Figure: ERM Solutions Annual Operation Service Cost ? Sales Management
Table: ERM Solutions Annual Operation Service Costs - Production Management
Figure: ERM Solutions Annual Operation Service Cost ? Production Management
Table: ERM Solutions Annual Operation Service Costs - Purchasing Management
Figure: ERM Solutions Annual Operation Service Cost ? Purchasing Management
ERM Usage History
Table: ERM Usage History
Figure: ERM Usage History
ERM Implementation Time
Table: ERM Implementation Time
Figure: ERM Implementation Time
ERM Implementation Method
Table: ERM Implementation Method - Finance and Accounting
Figure: ERM Implementation Method ? Finance and Accounting
Table: ERM Implementation Method - HR and Payroll
Figure: ERM Implementation Method ? HR and Payroll
Table: ERM Implementation Method - Sales Management
Figure: ERM Implementation Method ? Sales Management
Table: ERM Implementation Method - Production Management
Figure: ERM Implementation Method ? Production Management
Table: ERM Customization Method - Purchasing Management
Figure: ERM Implementation Method ? Purchasing Management
ERM Customization Methods
Table: ERM Customization Method - Finance and Accounting
Figure: ERM Customization Method ? Finance and Accounting
Table: ERM Customization Method - HR and Payroll
Figure: ERM Customization Method ? HR and Payroll
Table: ERM Customization Method - Sales Management
Figure: ERM Customization Method ? Sales Management
Table: ERM Customization Method - Production Management
Figure: ERM Customization Method ? Production Management
Table: ERM Customization Method - Purchasing Management
Figure: ERM Customization Method ? Purchasing Management
Changes in ERM Investment Value
Table: ERM Investment Value Changes - Finance and Accounting
Figure: ERM Investment Value Changes ? Finance and Accounting
Table: ERM Investment Value Changes - HR and Payroll
Figure: ERM Investment Value Changes ? HR and Payroll
Table: ERM Investment Value Changes - Sales Management
Figure: ERM Investment Value Changes ? Sales Management
Table: ERM Investment Value Changes - Production Management
Figure: ERM Investment Value Changes ? Production Management
Table: ERM Investment Value Changes - Purchasing Management
Figure: ERM Investment Value Changes ? Purchasing Management
Measuring the Effectiveness of ERM Implementation
Table: ERM Effectiveness Measurement
Figure: ERM Effectiveness Measurement
ERM Service Vendor Selection Criteria
Table: ERM Software Selection Criteria - Finance and Accounting
Figure: ERM Software Selection Criteria ? Finance and Accounting
Table: ERM Software Selection Criteria - HR and Payroll
Figure: ERM Software Selection Criteria ? HR and Payroll
Table: ERM Software Selection Criteria - Sales Management
Figure: ERM Software Selection Criteria ? Sales Management
Table: ERM Software Selection Criteria - Production Management
Figure: ERM Software Selection Criteria ? Production Management
Table: ERM Software Selection Criteria - Purchasing Management
Figure: ERM Software Selection Criteria ? Purchasing Management
Objectives of Implementing ERM Solutions
Table: ERM Solutions Implementation Objectives - Finance and Accounting
Figure: ERM Solutions Implementation Objectives ? Finance and Accounting
Table: ERM Solutions Implementation Objectives - HR and Payroll
Figure: ERM Solutions Implementation Objectives ? HR and Payroll
Table: ERM Solutions Implementation Objectives - Sales Management
Figure: ERM Solutions Implementation Objectives ? Sales Management
Table: ERM Solutions Implementation Objectives - Production Management
Figure: ERM Solutions Implementation Objectives ? Production Management
Table: ERM Solutions Implementation Objectives - Purchasing Management
Figure: ERM Solutions Implementation Objectives ? Purchasing Management
Effectiveness of Implementing ERM Solutions
Table: ERM Solutions Implementation Effectiveness - Finance and Accounting
Figure: ERM Solutions Implementation Effectiveness ? Finance and Accounting
Table: ERM Solutions Implementation Effectiveness - HR and Payroll
Figure: ERM Solutions Implementation Effectiveness ? HR and Payroll
Table: ERM Solutions Implementation Effectiveness - Sales Management
Figure: ERM Solutions Implementation Effectiveness ? Sales Management
Table: ERM Solutions Implementation Effectiveness - Production Management
Figure: ERM Solutions Implementation Effectiveness ? Production Management
Table: ERM Solutions Implementation Effectiveness - Purchasing Management
Figure: ERM Solutions Implementation Effectiveness ? Purchasing Management
Issues Faced During ERM Solutions Implementation
Table: Issues Faced During ERM Solutions Implementation
Figure: Issues Faced During ERM Solutions Implementation
Issues Faced After ERM Solutions Implementation
Table: Issues Faced After ERM Solutions Implementation
Figure: Issues Faced After ERM Solutions Implementation
On-Demand ERM Deployment Landscape
Table: ERM On-Demand Deployment Landscape - Finance and Accounting
Figure: ERM On-Demand Deployment Landscape ? Finance and Accounting
Table: ERM On-Demand Deployment Landscape - HR and Payroll
Figure: ERM On-Demand Deployment Landscape ? HR and Payroll
Table: ERM On-Demand Deployment Landscape - Sales Management
Figure: ERM On-Demand Deployment Landscape ? Sales Management
Table: ERM On-Demand Deployment Landscape - Production Management
Figure: On-Demand Deployment Landscape ? Production Management
Table: On-Demand Deployment Landscape - Purchasing Management
Figure: On-Demand Deployment Landscape ? Purchasing Management
SCM Solutions User Survey Results
SCM Deployment Landscape
Table: SCM Deployment Landscape by Industry
Figure: SCM Deployment Landscape by Industry
Table: SCM Deployment Landscape by Company Size (Number of Employees)
Figure: SCM Deployment Landscape by Company Size (Number of Employees)
Table: SCM Deployment Landscape by Company Turnover
Figure: SCM Deployment Landscape by Company Turnover
SCM Cost
Table: SCM Solutions Packaged Software Costs - Demand Forecast
Figure: SCM Solutions Packaged Software Costs ? Demand Forecast
Table: SCM Solutions Packaged Software Costs - Production Planning
Figure: SCM Solutions Packaged Software Costs ? Production Planning
Table: SCM Solutions Packaged Software Costs - Inventory Management
Figure: SCM Solutions Packaged Software Costs ? Inventory Management
Table: SCM Solutions Packaged Software Costs - Logistics
Figure: SCM Solutions Packaged Software Costs ? Logistics
Table: SCM Solutions Hardware Costs - Demand Forecast
Figure: SCM Solutions Hardware Costs ? Demand Forecast
Table: SCM Solutions Hardware Costs - Production Planning
Figure: SCM Solutions Hardware Costs ? Production Planning
Table: SCM Solutions Hardware Costs - Inventory Management
Figure: SCM Solutions Hardware Costs ? Inventory Management
Table: SCM Solutions Hardware Costs - Logistics
Figure: SCM Solutions Hardware Costs ? Logistics
Table: SCM Solutions Implementation Service Costs - Demand Forecast
Figure: SCM Solutions Implementation Service Costs ? Demand Forecast
Table: SCM Solutions Implementation Service Costs - Production Planning
Figure: SCM Solutions Implementation Service Costs ? Production Planning
Table: SCM Solutions Implementation Service Costs - Inventory Management
Figure: SCM Solutions Implementation Service Costs ? Inventory Management
Table: SCM Solutions Implementation Service Costs - Logistics
Figure: SCM Solutions Implementation Service Costs ? Logistics
Table: SCM Solutions Annual Operation Service Costs - Demand Forecast
Figure: SCM Solutions Annual Operation Service Cost ? Demand Forecast
Table: SCM Solutions Annual Operation Service Costs - Production Planning
Figure: SCM Solutions Annual Operation Service Cost ? Production Planning
Table: SCM Solutions Annual Operation Service Costs - Inventory Management
Figure: SCM Solutions Annual Operation Service Cost ? Inventory Management
Table: SCM Solutions Annual Operation Service Cost - Logistics
Figure: SCM Solutions Annual Operation Service Cost ? Logistics
SCM Usage History
Table: SCM Usage History
Figure: SCM Usage History
SCM Implementation Time
Table: SCM Implementation Time
Figure: SCM Implementation Time
SCM Implementation Method
Table: SCM Implementation Method - Demand Forecast
Figure: SCM Implementation Method ? Demand Forecast
Table: SCM Implementation Method - Production Planning
Figure: SCM Implementation Method ? Production Planning
Table: SCM Implementation Method - Inventory Management
Figure: SCM Implementation Method ? Inventory Management
Table: SCM Implementation Method - Logistics
Figure: SCM Implementation Method ? Logistics
SCM Customization Methods
Table: SCM Customization Method - Demand Forecast
Figure: SCM Customization Method ? Demand Forecast
Table: SCM Customization Method - Production Planning
Figure: SCM Customization Method ? Production Planning
Table: SCM Customization Method - Inventory Management
Figure: SCM Customization Method ? Inventory Management
Table: SCM Customization Method - Logistics
Figure: SCM Customization Method ? Logistics
Changes in SCM Investment Value
Table: SCM Investment Value Changes - Demand Forecast
Figure: SCM Investment Value Changes ? Demand Forecast
Table: SCM Investment Value Changes - Production Planning
Figure: SCM Investment Value Changes ? Production Planning
Table: SCM Investment Value Changes - Inventory Management
Figure: SCM Investment Value Changes ? Inventory Management
Table: SCM Investment Value Changes - Logistics
Figure: SCM Investment Value Changes ? Logistics
Measuring the Effectiveness of SCM
Table: SCM Effectiveness Measurement
Figure: SCM Effectiveness Measurement
SCM Service Vendor Selection Criteria
Table: SCM Software Selection Criteria - Demand Forecast
Figure: SCM Software Selection Criteria ? Demand Forecast
Table: SCM Software Selection Criteria - Production Planning
Figure: SCM Software Selection Criteria ? Production Planning
Table: SCM Software Selection Criteria - Inventory Management
Figure: SCM Software Selection Criteria ? Inventory Management
Table: SCM Software Selection Criteria - Logistics
Figure: SCM Software Selection Criteria ? Logistics
SCM Solutions Implementation Objectives
Table: SCM Solutions Implementation Objectives - Demand Forecast
Figure: SCM Solutions Implementation Objectives ? Demand Forecast
Table: SCM Solutions Implementation Objectives - Production Planning
Figure: SCM Solutions Implementation Objectives ? Production Planning
Table: SCM Solutions Implementation Objectives - Inventory Management
Figure: SCM Solutions Implementation Objectives ? Inventory Management
Table: SCM Solutions Implementation Objectives - Logistics
Figure: SCM Solutions Implementation Objectives ? Logistics
Effectiveness of Implementing SCM Solutions
Table: SCM Solutions Implementation Effectiveness - Demand Forecast
Figure: SCM Solutions Implementation Effectiveness ? Demand Forecast
Table: SCM Solutions Implementation Effectiveness - Production Planning
Figure: SCM Solutions Implementation Effectiveness ? Production Planning
Table: SCM Solutions Implementation Effectiveness - Inventory Management
Figure: SCM Solutions Implementation Effectiveness ? Inventory Management
Table: SCM Solutions Implementation Effectiveness - Logistics
Figure: SCM Solutions Implementation Effectiveness ? Logistics
Issues Faced During SCM Solutions Implementation
Table: Issues Faced During SCM Solutions Implementation
Figure: Issues Faced During SCM Solutions Implementation
Issues Faced After SCM Solutions Implementation
Table: Issues Faced After SCM Solutions Implementation
Figure: Issues Faced After SCM Solutions Implementation
On-Demand SCM Deployment Landscape
Table: SCM On-Demand Deployment Landscape - Demand Forecast
Figure: SCM On-Demand Deployment Landscape ? Demand Forecast
Table: SCM On-Demand Deployment Landscape - Production Planning
Figure: SCM On-Demand Deployment Landscape ? Production Planning
Table: SCM On-Demand Deployment Landscape - Inventory Management
Figure: SCM On-Demand Deployment Landscape ? Inventory Management
Table: SCM On-Demand Deployment Landscape - Logistics
Figure: SCM On-Demand Deployment Landscape ? Logistics
Future Outlook
Forecast
Essential Guidance
Actions to Consider
Learn More
Related Research
Definitions
CRM
ERM
SCM
Synopsis