Japan Operational Support Systems and Business Support Systems 2010-2014 Forecast and 2009 Review

This IDC study provides an update for the carrier's operational support systems (OSS) and business support systems (BSS) market in Japan. Analysis for the OSS and BSS market is provided for three product segments including hardware, software/deployment, and operations, as well as five market segments (types of OSS and BSS) including OSS/network management, customer relationship management (CRM), service platform, BSS, and others. In addition, the OSS and BSS market size and forecasts include both customized and packaged OSS and BSS solutions. Updated market size by segment is provided for 2009. In addition, market forecasts by type of OSS and BSS systems are provided up to 2014. An update for the worldwide OSS and BSS market forecast and analysis are also given. According to IDC's latest market analysis, the 2009 OSS and BSS capex market size experienced marginal growth following the more robust growth of 2008, which was driven by NTT's next-generation network (NGN) deployment.

"Carriers are expected to reduce spending on network management, while increasing spending on service management. However, despite the enthusiasm of SOA-based NGOSS, service management systems will most likely be customized solutions. In order to quickly develop capabilities in the service management layer, major telecom equipment vendors such as NEC, Fujitsu, and Hitachi that have an installed base of OSS and BSS at major telcos should explore partnerships with IT vendors and systems integrators with established customer experience management (CEM) solutions and capabilities," says George Hoffman, group manager, Communications, IDC Japan.