Japan Document Solutions and Document Outsourcing User Survey 2009

Table of Contents
IDC Opinion

In This Study
Methodology
Definitions
Respondents
Survey Method
Survey Period
Target Companies
Respondent Distribution by Company Attribute
Executive Summary
Situation Overview
Document Solutions Implementation
Document Solutions Implementation Landscape
Document Solutions Implementation: Past Five Years
Document Solutions Implementation Frequency and Period: Past Five Years
Document Solutions Implementation Landscape by Department
Documents Covered by Document Solutions
Documents Targeted by Document Solutions: Overall Results
Documents Targeted by Document Solutions by Department
Objectives and Effectiveness of Document Solutions
Gaps Between Objectives (Expectations) and Effectiveness (Results) of Solutions: Overall Results
Gaps Between Objectives (Expectations) and Effectiveness (Results) of Solutions by Company Size/Industry
Gaps Between Objectives (Expectations) and Effectiveness (Results) of Solutions by Department
Document Solutions Content and Effectiveness
Solutions Content and Effectiveness: Overall Results by Company Size/Industry
Solutions Content and Effectiveness by Department
Systems Implemented with Document Solutions
Functions of Implemented Systems: Overall Results
Functions of Implemented Systems: by Company Size/Industry/Department
Document Solutions Implementation Timeframe
Document Solution Vendors Engaged by User Companies
Outsourcing Costs Incurred by Document Solution Users
Post-Implementation Equipment and Document Data Management
Analysis of Future Document Solutions Needs
Necessity of Document Solutions in the Future
Necessity of Solutions in the Future: Overall Results
Necessity of Solutions in the Future by Company Size/Industry
Necessity of Solutions in the Future by Department
Documents that Strongly Require Document Solutions
Documents that Strongly Require Document Solutions: Overall Results
Documents that Strongly Require Document Solutions by Company Size/Industry
Documents that Strongly Require Document Solutions by Department
Objectives of Document Solutions
Objectives of Document Solutions: Overall Results
Objectives of Document Solutions by Company Size/Industry/Department
Importance of Various Business Processes in Implementing Document Solutions
Importance of Various Business Processes in Implementing Document Solutions: Overall Results
Importance of Various Business Processes in Implementing Document Solutions: Company Size/by Department
Objectives of Document Solutions and Necessity of Outsourcing for Various Business Processes
Future Document Solutions Outsourcing Vendors
Document Solutions Outsourcing Budgets
Document Outsourcing Needs Analysis
Departments that find Outsourcing Services Useful
Level of Usefulness of Outsourcing Services
Document Outsourcing Rates
Document Outsourcing Rates: Overall Results
Document Outsourcing Rates: by Company Size/Industry
Anticipated Document-Related Outsourcing Vendors
Anticipated Document Outsourcing Budgets
Anticipated Document Outsourcing Budgets: Overall Results
Anticipated Document Outsourcing Budgets by Company Size/Industry
Number of Copier Rooms per Company
Managed Print Service Visibility/Implementation/Review
Issues Faced by Document Solutions and Document Outsourcing Vendors
Production of Office Documents
Document Solution Vendors (Current/Future)
Hindrances to the Implementation of Document Solutions/Document Outsourcing
Future Outlook
Essential Guidance
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Related Research
Synopsis
Table: Distribution of Survey Respondents by Industry/Company Size
Table: Distribution of Survey Respondents by Industry/Company Size
Table: Distribution of Departments by Company Size/Industry
Table: Number of Document Solutions Implementations in the Past Five Years: Already Implemented by Company Size/Industry (%)
Table: Document Solutions Implementation in the Past Five Years: Department Targeted by Document Solutions by Department/Company Size/Industry (Number)
Table: Document Solutions Implementation in the Past Five Years: Departments Targeted by Document Solutions by Department/Company Size/Industry (%)
Table: Documents Targeted by Document Solutions Implemented: Already Implemented by Department (%)
Table: Objectives of Already Implemented Document Solutions by Company Size/Industry (Points)
Table: Effectiveness of Already Implemented Document Solutions by Company Size/Industry (Points)
Table: Objectives of Already Implemented Document Solutions by Department (Points)
Table: Effectiveness of Already Implemented Document Solutions by Department (Points)
Table: Systems Implemented with Document Solutions and their Functions: (Already Implemented) by Company Size/Industry (%)
Table: Systems Implemented with Document Solutions and their Functions: (Already Implemented) by Company Size/Industry (%)
Table: Document Solutions Outsourcing Budgets: (Already Implemented) Share by Company Size/Industry (%)
Table: Documents that Require Document Solutions: Overall (Have/Have Not Implemented) by Company Size/Industry (%)
Table: Documents that Most Require Document Solutions: Overall (Have/Have Not Implemented) by Company Size/Industry (%)
Table: Documents that Require Document Solutions: Overall (Have/Have Not Implemented) by Department (%)
Table: Documents that Most Require Document Solutions: Overall (Have/Have Not Implemented) by Department (%)
Table: Objectives of Document Solutions Overall (Have/Have Not Implemented) by Company Size/Industry (Points)
Table: Objectives of Document Solutions: Overall (Have/Have Not Implemented) by Department (Points)
Table: Important Processes in Implementing Document Solutions: Overall (Have/Have Not Implemented) by Company Size/Industry (Points)
Table: Necessity of Document-Related Outsourcing: Overall (Have/Have Not Implemented) by Company Size/Industry (Points)
Table: Anticipated Document Solutions Outsourcing Budget: Overall (Implemented/Have not implemented) Share by Company Size/Industry (%)
Table: Usefulness of Document-Related Outsourcing Services: by Company Size/Industry
Table: Document-Related Outsourcing Vendors (Current/Future): Overall (%)
Table: Anticipated Document-Related Outsourcing Budget: by Company Size/Industry (%)
Table: Number of Copier Rooms (Departments Dedicated to the Production, Printing, and Management of Internal-/External-Oriented Documents): by Company Size/Industry
Table: Managed/Print/Service Visibility and Implementation by Company Size/Industry
Table: Managed/Print/Service Visibility and Implementation by Department (%)
Table: Printer/MFP Vendors that Companies Are Likely to Engage (A3 and Above): by Company Size
Table: Document Solution Vendors Engaged or Considered (Free-Answer)
Table: Document Outsourcing Vendors Engaged or Considered (Free-Answer)
Table: Hindrances to Document Solutions Implementation: by Company Size/Industry (Points)
Table: Hindrances to Document Outsourcing Implementation: by Company Size/Industry (Points)
Figure: Distribution of Survey Respondents: by Industry/Company Size
Figure: Document Solutions Implementation over the Past Five Years: Overall
Figure: Document Solutions Implementation over Past Five Years: Overall (Have/Have Not Implemented) by Company Size
Figure: Document Solutions Implementation over the Past Five Years: Overall (Have/Have Not Implemented) by Company Size/Industry
Figure: Number of Document Solutions Implementation in the Past Five Years: (Already Implemented)
Figure: Implementation Timeframe (Two Largest and Latest Case Examples): (Already Implemented)
Figure: Department Targeted by Document Solutions: (Already Implemented) by Department
Figure: Documents Targeted by Document Solutions Implemented: (Already Implemented)
Figure: Objectives and Effectiveness of Document Solutions: (Already Implemented)
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: (Already Implemented)
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Evaluation/Diagnosis of Business Processes of Target Department (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Document Data Classification (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Business Flow Reviews (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Creation of Specifications and Manuals (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: "Selection and implementation of Input Equipment such as Scanners" (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Selection and Implementation of Output Equipment such as Printers and MFPs (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Selection and Implementation of Server Computers and Storage Equipment (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Software and Tools Implementation (Already Implemented) by Company Size/Industry
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Evaluation/Diagnosis of Business Processes of Target Department (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Document Data Classification (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Business Flow Reviews (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Creation of Specifications and Manuals (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Selection and Implementation of Input Equipment such as Scanners (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Selection and Implementation of Output Equipment such as Printers and MFPs (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Selection and Implementation of Server Computers and Storage Equipment (Already Implemented) by Department
Figure: Business Processes Integral to Document Solutions Implementation and Effectiveness: Software and Tools Implementation (Already Implemented) by Department
Figure: Systems Implemented with Document Solutions and their Functions: (Already Implemented)
Figure: Document Solutions Implementation Timeframe: (Already Implemented)
Figure: Vendors Engaged During and After Document Solutions Implementation: (Already Implemented)
Figure: Vendors Engaged During and After Document Solutions Implementation: (Already Implemented) by Company Size/Industry
Figure: Vendors Engaged During and After Document Solutions Implementation: (Already Implemented) by Company Size/Industry
Figure: Document Solutions Outsourcing Cost: (Already Implemented)
Figure: Post-Implementation Processes and Implementer: (Already Implemented)
Figure: Future Necessity of Document Solutions: Overall (Have/Have Not Implemented)
Figure: Future Necessity of Document Solutions: Overall (Have/Have Not Implemented) by Company Size/Industry
Figure: Departments that Strongly Require Document Solutions: Overall (Have/Have Not Implemented)
Figure: Documents that Require Document Solutions: Overall (Have/Have Not Implemented)
Figure: Objectives of Document Solutions: Overall (Have/Have Not Implemented)
Figure: Important Processes in Implementing Document Solutions: Overall (Have/Have Not Implemented)
Figure: Necessity of Document-Related Outsourcing: Overall (Have/Have Not Implemented)
Figure: Document Solution Outsourcing Vendors: Overall (Excluding Companies Not Using Outsourcing at All)
Figure: Anticipated Document Solutions Outsourcing Budget: Overall (Have/Have Not Implemented)
Figure: Services for Which Document-Related Outsourcing Is Useful: by Department (1/6)
Figure: Services for Which Document-Related Outsourcing Is Useful: by Department (2/6)
Figure: Services for Which Document-Related Outsourcing Is Useful: by Department (3/6)
Figure: Services for Which Document-Related Outsourcing Is Useful: by Department (4/6)
Figure: Services for Which Document-Related Outsourcing Is Useful: by Department (5/6)
Figure: Services for Which Document-Related Outsourcing Is Useful: by Department (6/6)
Figure: Usefulness of Document-Related Outsourcing Services: Overall
Figure: Document-Related Outsourcing Implementation/Interest: Overall
Figure: Document-Related Outsourcing Implementation/Interest: by Company Size (100–499 Employees)
Figure: Document-Related Outsourcing Implementation/Interest: by Company Size (500–999 employees)
Figure: Document-Related Outsourcing Implementation/Interest: by Company Size (1,000 or More Employees)
Figure: Document-Related Outsourcing Implementation/Interest: by Industry (Manufacturing)
Figure: Document-Related Outsourcing Implementation/Interest: by Industry (Distribution)
Figure: Document-Related Outsourcing Implementation/Interest: by Industry (Financial Services)
Figure: Document-Related Outsourcing implementation/Interest: by Industry (Services)
Figure: Document-Related Outsourcing implementation/Interest: by Industry (IT Services)
Figure: Document-Related Outsourcing Implementation/Interest: by Industry (Others)
Figure: Anticipated Document-Related Outsourcing Budget: Overall
Figure: Copy/Print Volumes (1)
Figure: Copy/Print Volumes (2)
Figure: Changes in Copy/Print Volumes (1)
Figure: Changes in Copy/Print Volumes (2)
Figure: Amount of Equipment (Excessive/Inadequate) (1)
Figure: Amount of Equipment (Excessive/Inadequate) (2)
Figure: Importance of Laser Printer Functions (A3/A4): Overall
Figure: Objectives and Effectiveness of Document Solutions: (Already Implemented)
Figure: Hindrances to Document Solutions Implementation: Overall
Figure: Hindrances to Document Outsourcing Implementation: Overall