This IDC study, which targets IT operations executives, examines the impact of the 3rd Platform on brokering, integrating, and orchestrating IT business-oriented services. IDC FutureScape: Worldwide CIO Agenda 2015 Predictions (October 2014) emphasizes that by 2016, 65% of global competitive strategies will require real-time 3rd Platform IT as a service (ITaaS). This study examines the subsequent transformation of IT service management to delivery of IT as a service in the context of how IT is now defining service interactions, allocating resources, and collaborating with LOBs to achieve the enterprise's targeted business outcomes.
"Probably the most significant issue in the service management transformation from the 2nd Platform to the 3rd Platform is appropriately defining what constitutes 'IT business-oriented services,'" says Bill Keyworth, vice president of Research with IDC's IT Executive Programs. "Get this wrong, and everything downline — particularly the business perception of the value of ITaaS — is jeopardized."
Please Note: Extended description available upon request.