IDC's Worldwide Services Taxonomy, 2008

Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Introduction
General Definition of Worldwide Services Market - Engagement View
Figure: IDC's Services Market Levels - Engagement View
Table: IDC's Services Overview Market Map
What Are Services?
Services Market Classifications
Figure: Two Different Views of the Services Market
Solution Services Market Definition
Figure: Example of Solution Services Markets
Comments on Services Overview Market
Geographic Area Definitions
Table: IDC's Services Geographic Area Map
A Note on the Term "Maintenance"
Table: Various Maintenance Activities
Services Taxonomy Changes for 2008
Foundation Markets
IT Consulting
Exceptions and Exclusions:
Business Consulting
Exceptions and Exclusions
Systems Integration
Exceptions and Exclusions
Network Consulting and Integration Services
Exceptions and Exclusions
Custom Application Development
Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy
Exceptions and Exclusions
IS Outsourcing
Exceptions and Exclusions
Network and Desktop Outsourcing Services
Exceptions and Exclusions
Application Management
Exceptions and Exclusions
Hosted Application Management
Table: Distinctions Between Hosted Application Management and Traditional Application Management
Exceptions and Exclusions
Hosting Infrastructure Services
Exceptions and Exclusions
Business Process Outsourcing Services
Business Process Outsourcing
Horizontal Business Process Outsourcing Services
Other Horizontal Business Process Outsourcing Services
Figure: R&D/Product Engineering Life Cycle Process
Vertical (Industry-specific) Business Process Outsourcing Services
Hardware Deploy and Support
Deployment Services
Support Services
Exceptions and Exclusions
Software Deploy and Support
Deployment Services
Support Services
Packaged Software Definitions
Exceptions and Exclusions
IT Education and Training
Exceptions and Exclusions
Two Foundation Market Definitions Not in Services Overview
Carrier Network Infrastructure Outsourcing
Exceptions and Exclusions
Business Skills Training
Exceptions and Exclusions
Solution Services Markets
Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets
Solution Services Market Definitions
Figure: Mapping of Solution Services Markets to Software Markets
Functional Solutions Services Markets
Financial Application Solution Services
Exceptions and Exclusions
Human Resources Application Solution Services
Exceptions and Exclusions
Other Back-Office Solution Services
Exceptions and Exclusions
Supply Chain Management Solution Services
Exceptions and Exclusions
Customer Relationship Management Services
Exceptions and Exclusions
Cross-Functional Solution Services Markets
Business Analytics Services
Exceptions and Exclusions
Security Services
Exceptions and Exclusions
More Solution Services Market Definitions
Exceptions and Exclusions
Storage Services
Exceptions and Exclusions
Wireless Infrastructure and Application Services
Exceptions and Exclusions
Corporate eLearning
Exceptions and Exclusions
Business Model Views
Offshore Services
Utility Computing
Future Outlook
Essential Guidance
Learn More
Related Research
Appendix A: Detailed Description of Engagement Types and Activity Groups
Engagement Type Definitions
IT Engagement Types
IT Consulting Engagement
Systems Integration Engagement
IT Outsourcing Engagement
Application Development Engagement
IT Support Engagement
IT Education and Training Engagement
Business Engagement Types
Business Consulting Engagement
Business Outsourcing Engagement
Learning and Education Engagement
Contract Labor and Capacity Engagement
Production and Coordination Engagement
Business Support Engagement
Services Activity Group Definitions
IT Activity Groups
Business Activity Groups
Activity Definitions
Figure: Activities: Raw Materials of Services Delivery
Table: IDC's Services Industry IT Activity Groupings
Table: IDC's Services Industry Business Activity Groupings
IT Activities
Planning
Implementation
Operations
Maintenance and Support
IT Education and Training
Business Activities
Planning and Design
Implementation/Deployment
Support
Business Skills Training
Execution/Operations
Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
Figure: Measuring the Services Marketplace: Spending and Revenue
Demand-Side Methodology
External Services Spending
Addressable Market
Captive Market
Services Spending Model
Services Spending Surveys
Forecast Assumptions
Forecasting Methodology
Supply-Side Methodology
Company Revenue Modeling
Standards for Defining Revenue
Bookings
Revenue Recognition
Captive Revenue
Services Partnering and Subcontracting Revenue
Product Resell Revenue
Figure: IDC's Services Vendor Subcontracting Revenue Allocation Data Model
Calendar Versus Fiscal Years
Treatment of Exchange Rates
Allocating Revenue to Geographic Regions
Figure: Allocating Revenue by Geography - Three Views
Historical Data Reporting
Determination of "Other"
Figure: IDC's "Other" Company Estimation Model
Vendor Revenue Allocation Top-Line Data Model
Figure: IDC's Services Vendor Revenue Allocation Top-Line Data Model
Services Vendor Revenue Allocation by Market Data Model
Figure: IDC's Services Vendor Revenue Allocation by Market Data Model
Synopsis