IDC's Worldwide Consumer Support Services Taxonomy, 2009

This IDC study provides a detailed description of IDC's consumer services market taxonomy. This taxonomy includes a description of the types of services that consumer purchase, the ways consumers purchase these services, and the types of devices that are covered.

"IDC's consumer services taxonomy presents a standardized view of the worldwide consumer services marketplace," said Matt Healey, program manager, Software and Hardware Support Services. "As consumers become increasingly dependent on their electronic devices, and these devices are more interconnected, the need for services will continue to rise."