IDC Small and Medium-Sized Business Market Update: October 2009

This IDC update examines a number of small and medium-sized business (SMB) initiatives in a variety of areas including Internet access, VoIP and unified communications, telecommunications bundles, laptops, printers and MFPs, network-attached storage, security software and cloud services, document management software, online advertising, call center services, CRM, partner programs, and corporate reorganization:

• Verizon Offers Free WiFi Hotspot Access to Small Business Customers
• Avaya Launches VoIP Platform for SMBs and Creates SMB-Specific Sales Center with AT&T
• Digium Adds Unified Communications Capabilities to IBM Smart Cube
• Qwest Offers Communications Bundle to Small Businesses
• Dell Unveils New Laptops and AT&T Promotion
• HP Unveils New PCs and Power Management Tools for Small Firms
• OKI Introduces Color MFP for SOHO Market
• Epson Launches Inkjet for Small Firms
• Iomega Unveils NAS Device for SOHO Users
• CA Upgrades Internet Security Suite for SMBs
• Toshiba Announces Document Management Software for SMBs
• Google Offers New Ad System for SMBs
• Marchex Announces Reputation Management for SMBs
• TRUSTe Offers New Privacy Services to Small Businesses
• StorageCraft and Doyenz Offer Security Services to SMBs
• Cisco and Salesforce.com to Deliver Call Center Services to SMBs
• Dell Announces New CRM Applications and Partner Incentives
• Sprint Forms Internal Small Business Team