IDC's SMB Telecom Innovation Series: SLAs for Small Business
This IDC Insight examines AT&T's broadband service-level agreements targeted at small businesses. The Insight is part of an innovation series that focuses on cutting-edge initiatives aimed at the SMB market by U.S. communications providers. Some of these offerings are new, and others have been available for several years, but the goal is to shine a spotlight on best practices that IDC believes have the potential to impact the U.S. voice and data communications marketplace.
Please Note: Extended description available upon request.