IDC Customer Satisfaction Study, 2012: Top Performers in Enterprise Software Support ServicesIDCJanuary 2, 2013 10 Pages - SKU: IDC4938529 |
- IDC Opinion
- In This Insight
- Situation Overview
- Future Outlook
- Survey Results
- Essential Guidance
- Advice for Software Support Services Buyers
- Advice for Software Support Providers
- Learn More
- Related Research
- Appendix: Survey Methodology and Demographics
- Methodology
- Sample Frame and Sampling Method
- Respondents
- Interviews
- Questionnaire
- Survey Schedule
- Demographics
- Table: Overall Satisfaction with Support Services Contract by Service Provider
- Table: Average Satisfaction with Support Services Features by Service Provider
- Figure: Overall Satisfaction with Support Services Contract by Service Provider
- Figure: Respondents by Region
- Figure: Respondents by Company Size
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