Table of Contents
IDC Opinion
In This Study
MethodologySituation Overview
Company Strategy and FY 2Q12 Financial Overview*Financial PerformanceVertical Industry Performance*Recent and Notable Customers and Contracts*Applications — CRM Strategy*OverviewOracle E-Business Suite 12.1PeopleSoft Enterprise Customer Relationship ManagementSiebel CRMOracle CRM On Demand Product Line*Oracle Social CRM ApplicationsFusion CRM*Socially Enhanced Applications and Social Media Manager*CRM Acquisitions*Market2LeadInQuiraRightNow TechnologiesOther CRM Initiatives*MobilityCross-Channel Customer InteractionsApplications — Commerce Strategy*OverviewFiscal 2Q12 HighlightsOutlook and GuidanceAdditional InformationApplications — ERP Strategy*OverviewFiscal 2Q12 HighlightsOutlook and GuidanceAdditional InformationOracle E-Business SuitePeopleSoftJD EdwardsFusion ApplicationsApplications — Oracle Fusion Applications*OverviewFiscal 2Q12 HighlightsOutlook and GuidanceAdditional InformationFusion Applications Functional SolutionHuman Capital ManagementFinancials and Governance, Risk, and ComplianceProject Portfolio ManagementSupply Chain Management and SourcingCustomer Relationship ManagementApplications — Enterprise Social Software*Oracle Social NetworkApplications — PPM Strategy*Background OverviewFiscal 2Q12 HighlightsOutlook and GuidanceAdditional InformationApplications — SaaS StrategyChannel Strategy*Overview*Partner Programs*Partner Program OverviewPartner Tiers and Membership*RemarketerSilverGoldPlatinumDiamondMembership BenefitsSocial Media*Partner CommunitiesOracle Knowledge ZonesOracle Technology NetworkFuture Outlook
Challenges and OpportunitiesEssential Guidance
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