This IDC Insight looks at IBM's business process outsourcing (BPO) business in Western Europe, or what it calls its Managed Business Process Services and discusses the challenges it will face in 2H09 and 2010.
Table of Contents IDC Opinion In This Insight Situation Overview Customer Demands Are ChangingFuture Outlook IBM's Response to the Changing LandscapeSome challenges for IBM in 2H09 and 2010