IBM, Cisco, AT&T, HP, Dell, and Microsoft Are Top U.S. Customer Selections for Infrastructure Outsourcing, But Customers Rank Full Service Outsourcer as Top Business Model for Service Delivery

Table of Contents
IDC Opinion


In This Study
Methodology
Respondents
Interviews
Survey Schedule
Data Weighting
Respondent Profile
Study Structure
Summary View of Leading Infrastructure Outsourcing Services Vendors
Summary View of Business Model Preferences
Special Notes
Executive Summary
Optimizing Opportunities: Today and in the Future
Customer Top Selections and Perceptions
Overview of Top 5 Ranked Vendors
Overview of Top 6–10 Ranked Vendors
Business Model Perceptions
Business Model Insights
Situation Overview
Overview of Leading Business Model and Vendor Preferences
Top 5 Vendors for Infrastructure Outsourcing Services by Overall Ranking Category and Customer Size Segments
Top 5 Ranked Vendors for Infrastructure Outsourcing by Customer Size Segments
Summary View of Leading Outsourcing Business Models by Markets
"Traditional" Datacenter Outsourcing Services
Traditional Datacenter Outsourcing Business Model Preferences
Traditional Datacenter Outsourcing Vendor Selections
Network Outsourcing Services
Traditional Network Outsourcing Business Model Preferences
Traditional Network Outsourcing Vendor Selections
Desktop Outsourcing Services
Traditional Desktop Outsourcing Business Model Preferences
Traditional Desktop Outsourcing Vendor Selections
Infrastructure as a Service (IaaS): Private and/or Public
Emerging Infrastructure-as-a-Service Outsourcing Business Model Preferences
Emerging Infrastructure-as-a-Service Outsourcing Vendor Preferences
Hosted Virtualized Desktop Services
Emerging Hosted Virtualized Desktop Services Business Model Preferences
Emerging Outsourced Hosted Virtualized Desktop Services Vendor Preferences
Future Outlook
Impacts on Opportunities and Future Directions
Adoption Road Map from Traditional to New Forms of Outsourcing
Services Value Chain Framework: Traditional and Emerging Services Markets
Provider Business Model: Vertically Integrated Versus Specialized
Life Cycle of Services: Customer-Provider Role Definitions
Essential Guidance
Learn More
Related Research
Synopsis
Table: Outsourcing Business Model Options
Table: Customer Perceptions and Rankings of Top 5 Vendors for Infrastructure Outsourcing by Service and Customer Size
Table: Customer Perceptions of Top Business Model Preferences by Infrastructure Outsourcing Service
Table: Data Center Outsourcing Services: Vendor Rankings by Company Size
Table: Network Outsourcing Services: Vendor Rankings by Company Size
Table: Desktop Outsourcing Services: Vendor Rankings by Company Size
Table: IaaS (Private and/or Public Utilities): Vendor Rankings by Company Size
Table: Hosted Virtualized Desktop Services: Vendor Rankings by Company Size:
Figure: Respondents by Company Size
Figure: Respondents by Industry
Figure: Outsourcing Business Model Brand Versus "Brand Value" of Infrastructure Outsourcing Market Type
Figure: Infrastructure Outsourcer Business Model Preferences for Datacenter Outsourcing
Figure: Data Center Outsourcing Services: Overall Vendor Selections and Rankings
Figure: Infrastructure Outsourcer Business Model Preferences for Network Outsourcing
Figure: Network Outsourcing Services: Overall Vendor Selections and Rankings
Figure: Infrastructure Outsourcer Business Model Preferences for Desktop Outsourcing
Figure: Desktop Outsourcing Services: Overall Vendor Selections and Rankings
Figure: Infrastructure Outsourcer Business Model Preferences for IaaS (Private and/or Public Utilities)
Figure: IaaS (Private and/or Public Utilities): Overall Vendor Selections and Rankings
Figure: Infrastructure Outsourcer Business Model Preferences for Hosted Virtualized Desktop Services
Figure: Hosted Virtualized Desktop Services: Overall Vendor Selections and Rankings
Figure: Top Requirements for Outsourcers Across Key Outsourcing Markets
Figure: Services Value Chain Framework: Traditional and Emerging Services Markets
Figure: Provider Business Model: Vertically Integrated Versus Specialized
Figure: Life Cycle of Services: Customer-Provider Role Definitions