Hosted Unified Communications and Collaboration Services 2010–2015 Forecast Analysis

This IDC study covers the Western European business market for hosted or cloud-based unified communications and collaboration (UCC) services in 2010–2015 with a focus on telecom operators. It provides an overview of the cloud-based UCC market today and identifies main market trends and sweetspots. The study also reviews the competitive environment in Western Europe.

According to Angela Salmeron, research manager for IDC's European Telecommunications service, "Cloud-based UCC is set to gain momentum over the next few years as organizations look to more predictable cost structures, flexible delivery models (on-demand), and technology functionality. Hosted UCC is elastic and scalable to meet the changing business needs of companies facing an uncertain future. The service ensures maximum utilization and no waste. Opex, as opposed to capex, can be more easily justified in current times."