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| Countries covered: United States This Health Industry Insights report identifies the major trends in 2009 that will impact the healthcare payer current business and future market differentiation. The overarching theme for this year is how the combination of three factors will affect healthcare payer initiatives and IT spending: consumers' placement of healthcare costs at the top of their list of significant concerns, the economic crisis triggering the emergence of cost management and cost control at the top of healthcare payer market concerns, and healthcare reform as one of the top priorities of businesses and state and federal government initiatives. All constituents and challenges focus on technology as one of the key tools to better control and manage healthcare costs. Healthcare payer technology investments will continue, but the three factors will likely change priorities, focus, selection, and deployment decisions. And, some newer technology and program decisions may ultimately be lower priorities while investments in the core technologies required for best return on investment are made. "Healthcare payers are entering a challenging business environment, where business and technology investment is needed, and at the same time, cost management is a key priority. The most favorable technology solutions will improve the costs of technology acquisition and management; reduce corporate and program costs, and position the healthcare payer to make best use of extra-enterprise solutions to improve consumer and provider interactions," states analyst Janice Young, program manager, Health Industry Insights' Healthcare Payer research. |
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