U.S. Healthcare Consumer Survey: Health Plan Member Portal Customer SatisfactionIDCApril 10, 2006 21 Pages - SKU: IDC1329379 |
| Countries covered: United States This Health Industry Insights report presents the results of Health Industry Insights' 2005 U.S. Healthcare Consumer Survey, which surveyed approximately 1,300 U.S. households nationwide to gauge how satisfied consumers were with the design, ease of finding information, and health information content available on the health plan's Web site. Respondents were asked to rate 10 features or capabilities typically available on a health plan member portal using a 5-point scale. "Although, overall, consumers are satisfied with the member portal experience," said Lynne A. Dunbrack, program director, Healthcare Payer Research, "there is room for improvement." This is especially true for older members and members with chronic and acute conditions, who were more critical than their younger, healthier counterparts. For health plans, these are the very population segments they want to encourage to use their member portal to ultimately reduce medical costs through online care management programs." |
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