Table of Contents
IDC Opinion
In This Insight
Situation Overview
Changing Market Conditions and the Impact on the Role of Outsourcing Governance
Market Maturity and Buyer Experience
Increase in Premature Contract Renegotiations and Vendor Switch Rates at Renewal
Multivendor Strategies
Governance Supporting Joint-Revenue Earning Activities
The Role of Governance and Evolution in Outsourcing Relationships
Evolution in Outsourcing Relationships
Figure: The Evolution of Relationship - For Value Creation
Figure: Outsourcing Relationship Matrix
Governance: Organizational Structure and Framework
Figure: Governance Framework
The Governance Framework
Strategic Layer
Tactical Layer
Operational Layer
Three Levers to Outsourcing Governance
Management Structure and Roles and Responsibility Definition
Reporting and Measuring
Future Outlook
Lessons Learnt: The Key Components for Successful Governance
