Global Testing Services: Coming of Age

This IDC study provides an overview of the embedded and independent testing services that are being offered by outsourcers, with a specific focus on dominant customer drivers and adoption trends. Test methodologies and testing service engagement models are presented, with a view into how these services are expected to evolve.

"Companies are increasingly turning to third-party services for objective, more highly optimized testing services in support of global risk mitigation strategies." According to Rona Shuchat, director of Application Outsourcing Services, "There is growing awareness and acceptance among enterprise customers of the business value tied to engaging dedicated, independent testing resources. Reusable test frameworks are multiplying as outsourcers mine their internal expertise to support a range of offerings, from ERP testing to domain-specific solutions focused in industries such as BFSI, telecom, or retail."