Enabling Best Practices in Collections Processing at Navy Federal Credit Union and Regions Bank: A Tale of Two Systems

Table of Contents
Financial Insights Opinion
In This Report
Brief Description of the Solution
Figure: Consumer Credit Processing Segments
Situation Overview
The Approach: Navy Federal Credit Union
Business Drivers
Selecting the Solution
Solution Description
Figure: CGI's CACS Schematic
Implementing the Solution
Figure: Timeline for NFCU's CACS Implementation
Business Value
Next Steps
The Approach: Regions Bank
Business Drivers
Selecting the Solution
Solution Description
Figure: Fair Isaac's Debt Manager Collector Desktop Screen
Implementing the Solution
Figure: Timeline for Regions Bank's Debt Manager Implementation
Business Value
Next Steps
Future Outlook
Two Plus One Makes Three
Figure: Depiction of New Consumer Loan Portfolio Management Solution from Fidelity
Essential Guidance
Actions for Financial Institutions
Actions for Vendors
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Related Research
Synopsis