EMEA Unified Communications and Collaboration Market 2010-2015 Forecast by Country

This IDC study sizes and forecasts the EMEA unified communications and collaboration (UCC) market by country for the subregions of Western Europe and CEMA. We define UCC as a software-driven infrastructure platform that consolidates directory, routing, and management of communications across a growing set of applications. Our UCC market forecast estimate includes the following technologies: IP PBXs, hardware desktop IP phones, contact center applications, telepresence, enterprise instant messaging (EIM) and presence, business VoIP, mobile PBX, communications event management platforms, collaborative applications, and conferencing services, which are deployed as customer premises equipment (CPE), carrier solutions, including hosted solutions. Network consulting and integration services (NCIS) specific to UCC deployments are also included.

“IDC believes that although we will see strong growth for UCC solutions sold as a service or to a cloud environment, customer premises-based UCC solutions will continue to dominate the market throughout the forecast period. The transition to cloud-based UCC environments will be more notable within SMBs, but they will not do a full migration, that is, they will only move some aspect of their networks to the cloud,“ said Isabel Montero, senior research analyst, IDC EMEA Unified Communications and Collaboration.