Table of Contents IDC Opinion In This Study MethodologySituation Overview What Is Unified Communications?Different Phases of UCC DeploymentCompetition among Leading UCC Vendors Will Increase Market ConsolidationThe Use of SIP Trunking Will Increase in the UCC and VoIP MarketCloud Will Gain Credibility Throughout EMEAThe Integration of Carrier-Grade Voice Solutions with UCC Applications Will IncreaseEnterprise Videoconferencing Will Become the New Norm of Business CommunicationsSocial Media Platforms Will Drive the Adoption of UCC-based Contact Center SolutionsUCC Services Will Become Much More DominantFuture Outlook Forecast and AssumptionsMarket ContextEssential Guidance Learn More Related ResearchSynopsisTable: Top 3 Assumptions for the EMEA Unified Communications and Collaboration Market, 2010–2015 Table: Key Forecast Assumptions for the EMEA UCC Market, 2010–2015 Table: EMEA UCC Revenue Forecast by Subregion, 2010–2015 ($M) Table: EMEA UCC Revenue Forecast by UCC Application Type, 2010–2015 ($M) Table: Western Europe UCC Revenue Forecast by Country, 2010–2015 ($M) Table: Western Europe UCC Revenue Forecast by UCC Application Type, 2010–2015 ($M) Table: CEMA UCC Revenue Forecast by Country, 2010–2015 ($M) Table: CEMA UCC Revenue Forecast by UCC Application Type, 2010–2015 ($M) Table: EMEA UCC Revenue Forecast, 2010–2015: Current and Previous Forecast Comparison ($M) Figure: EMEA UCC Market Revenue Forecast by Subregion, 2010–2015 Figure: EMEA UCC Revenue Forecast, 2010–2015: Current and Previous Forecast Comparison
EMEA Unified Communications and Collaboration Market 2010–2015 Forecast by Country
This IDC study sizes and forecasts the EMEA unified communications and collaboration (UCC) market by country for the subregions of Western Europe and CEMA. We define UCC as a software-driven infrastructure platform that consolidates directory, routing, and management of communications across a growing set of applications. Our UCC market forecast estimate includes the following technologies: IP PBXs, hardware desktop IP phones, contact center applications, telepresence, enterprise instant messaging (EIM) and presence, business VoIP, mobile PBX, communications event management platforms, collaborative applications, and conferencing services, which are deployed as customer premises equipment (CPE), carrier solutions, including hosted solutions. Network consulting and integration services (NCIS) specific to UCC deployments are also included.
“IDC believes that although we will see strong growth for UCC solutions sold as a service or to a cloud environment, customer premises-based UCC solutions will continue to dominate the market throughout the forecast period. The transition to cloud-based UCC environments will be more notable within SMBs, but they will not do a full migration, that is, they will only move some aspect of their networks to the cloud,“ said Isabel Montero, senior research analyst, IDC EMEA Unified Communications and Collaboration.