EMEA IP PBX and IP Phone 2011 Vendor Shares

This IDC study gives an overview of the 2011 market shares of the main players in EMEA IP PBX and IP phone markets, both by units or lines shipped and by end-user revenue. It also summarizes the changes in market shares since 2009. It discusses in detail the go-to-market strategies and product portfolios of the main players, with a particular emphasis on any changes introduced in 2011 or thereafter. It shows the main differentiation points between vendors at present, as well as future points of concern for both vendors and their customers.

"The trends discussed in this document emphasize the fundamental transformation of the IP PBX business, which has been under way for some time now. An increasing number of IP PBXs are being installed as part of UCC deployments. In fact, none of the major players on this market would define themselves as IP PBX vendors any longer; instead, they would all position their products in the UCC space. Vendors' strategic choices for IP PBX architecture, endpoints, and technology alliances are thus increasingly being defined by their overall UCC strategies, which, in turn, will more frequently influence the success or failure IP PBX offerings." – Senior Research Analyst Michael Vorisek, IDC CEMA