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Denmark: BPO 2007 Vendor Shares and 2008-2012 Forecast

IDC
October 8, 2008
35 Pages - SKU: IDC1936552

Abstract Table of Contents Search inside this report Related Reports

Countries covered: Denmark

This IDC study assesses Denmark's BPO market in 2007 and presents IDC's market forecast from 2008-2012. In addition, this study identifies the market opportunities via five key business functions (procurement, F&A, customer care, industry specific, and HR) in Denmark. An overview of the competitive landscape is also provided as well as recommended strategies for service providers.

2007 was a strong year for the Danish BPO market, which reached DKK3.9 billion, a 13.2% increase over the previous year.

"Unlike other parts of the world, or Europe for that matter, cost is not necessarily the main driver for BPO initiatives. Instead, a lack of resources is the key factor driving growth in the Danish BPO market," said Staffan Söderman, research analyst at IDC Sweden.

Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Market Strategies
Figure: Traditional Software and IT Services Delivery Strategies
BPO Survey Results
Figure: In General, how do you Regard the Trend in Your IT Strategy? BPO
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? HR Management
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Logistics
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Finance
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Insurance
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Procurement
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Customer Services
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions? Customer Services
Figure: Have you Outsourced or Plan to Outsource any of the Following Business Functions?
Figure: To What Degree do you see the Following as Advantages/Disadvantages to BPO?
Vendor Profiles
Accenture
Aditro
Capgemini
Deloitte
IBM
KMD
LN Eurocom Tele Services
Multidata
PWC
Teleperformance
Transom
Visma
Zalaris
Vendor Shares
Customer Care
Figure: Danish Customer Care BPO Vendor Shares 2007
HR BPO
Advice for Vendors
Figure: Danish HR BPO Vendor Shares 2007
F&A BOS
Figure: Danish F&A BPO Vendor Shares 2007
Procurement
News and Deals
Table: Denmark/Nordics - Contracts and M&A Activities 2007
Future Outlook
Forecast and Assumptions
Table: Key Forecast Assumptions for the Danish BPO Services Market 2008-2012
Danish BOS market - Functional View
Figure: Danish BOS Market by Segment, 2007 and 2012
Table: Denmark BOS Services Market by Segment 2007-2012 (DKKM)
Market Context
Figure: Danish BPO Services Market, Previous Versus Current Forecast
Table: Danish BOS Services Market. Previous Versus Current Forecast (DKKM)
Essential Guidance
Learn More
Related Research
Synopsis

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