Convergys Home Agent Solutions: A Vendor Profile


June 18, 2012
8 Pages - SKU: IDC3941961
License type:

This IDC Vendor Profile highlights Convergys' Home Agent Solutions service offering. The home-based agent delivery model is the use of home-based customer care agents to field customer care inquiries. These virtual agents facilitate calls and other customer interactions remotely from their homes. Convergys has placed significant focus on growing its home-based agent services over the past several years. This Vendor Profile provides a view of many of the notable aspects of Convergys' Home Agent Solutions.




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