Consumer Reaction to Rising Energy Prices

Table of Contents
Energy Insights Opinion
In This Report
Methodology
Situation Overview
Introduction
Utility Efforts
Survey Findings
Customers' Experience with Bill Increases
Figure: Consumers' Reported Change in Monthly Energy Bills in the Past 12 Months
Figure: Consumers' Perceived Reason for Bill Increase
Customers Attitudes and Satisfaction Regarding Price
Figure: Consumer Satisfaction with the Price of Electricity, 2004 and 2006
Figure: Attitudes Toward Utility Prices
Differences Among Customer Groups
Reaction to Increasing Bills
Figure: Information Received from Utility About Possible Bill Increases
Figure: Information Provided by Utility Rated as Very Helpful
Figure: Actions Taken in an Effort to Use Less Energy
Figure: Reasons Customer Took Energy Efficiency Action
Tools and Services to Help Manage Energy
Figure: Awareness of Tools and Services Offered by Utilities to Help Customers Manage Their Energy
Figure: Use of Utility-Offered Tools and Services
Figure: Estimated Take Rate for Fixed Billing for Online Customers
Analysis
Future Outlook
Essential Guidance
Actions for Utilities
Billing and Rates
Energy Efficiency and Conservation
Public Relations/Education
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Related Research
Synopsis